Colosseum Privacy Policy

At Colosseum, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you play at Colosseum Casino, and what choices and rights you have regarding your data. By registering an account and using our services, you agree to the practices described below.

Information We Collect

Here at Colosseum, we collect information necessary to open your account, process transactions and comply with our licensing obligations under the Kahnawake Gaming Commission. Our Colosseum platform gathers data both directly from you and automatically as you interact with our site.

• We collect registration details such as your name, date of birth, address, email address and phone number
• We record identity verification documents, including government-issued photo ID, proof of address and proof of payment method ownership
• We gather financial information related to deposits and withdrawals made through Interac e-Transfer, Visa, Mastercard, Skrill, Neteller, Payz and other supported methods
• We track your gaming activity, wagering history and bonus usage to administer promotions such as our welcome package
• We collect technical data including IP address, device type, browser information and session logs
• We use cookies and similar technologies to remember your preferences and improve navigation across our Colosseum casino platform

Source-of-Funds and Enhanced Due Diligence

For larger withdrawals, we may request additional source-of-funds evidence, and in some cases documents certified by a notary or other registered professional. Our Colosseum team applies these checks to comply with anti-money-laundering regulations and to protect our players.

How We Use Your Data

Our Colosseum privacy practices are designed to ensure that your data is used only for legitimate business and regulatory purposes. We at Colosseum use the information we collect to:

• Verify your identity and age, confirming that you are at least 19 years old and reside in an eligible province outside Ontario
• Process your deposits and withdrawals in accordance with our stated minimum deposit of 10 CAD and applicable withdrawal limits
• Administer our loyalty program and VIP levels, including tracking your points within the Casino Rewards network
• Communicate with you about your account, transactions, and customer support requests via live chat or email
• Send you marketing communications about bonuses, free spins and sweepstakes, where you have consented to receive them
• Detect and prevent fraud, money laundering and breaches of our terms and conditions
• Comply with our obligations to the Kahnawake Gaming Commission and our independent auditor, eCOGRA

You can withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link in our emails. Choosing Colosseum means we will still process data essential to running your account, such as verification and transaction records, even if you opt out of marketing.

Sharing Your Information

Our Colosseum platform does not sell your personal data to third parties. However, we may share your information with:

• Payment providers who process your deposits and withdrawals, including banks, e-wallet operators and card networks
• Identity verification and fraud prevention services engaged on our behalf
• Game providers such as Games Global and Evolution, where necessary to deliver gameplay and settle results
• Regulatory authorities, including the Kahnawake Gaming Commission, when legally required
• Casino Rewards group companies, since our loyalty program and support desk are operated centrally across the network
• Professional advisers, auditors and law enforcement where disclosure is required by law

Data Security

We at Colosseum use 128-bit SSL encryption to protect data transmitted between your device and our servers. Our security measures are designed to prevent unauthorised access, alteration or disclosure of your personal information. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, as required by our licensing conditions and applicable financial regulations. Our Colosseum records, including KYC documents and transaction history, may be kept for several years after account closure to meet audit and legal requirements.

Cookies

Colosseum uses cookies to operate our website, remember your session, and analyse how players use our games and promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our Colosseum casino experience, including your ability to stay logged in or access personalised offers.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. Our Colosseum team is committed to helping you exercise these rights, which may include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal and regulatory retention obligations
• The right to object to or restrict certain processing, including direct marketing
• The right to request a copy of your data in a portable format
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team through live chat, available 24/7, or by email. We aim to respond to privacy-related requests within 24-48 hours, in line with our standard customer support timelines.

Responsible Gambling and Data

Our Colosseum responsible gambling tools, including deposit limits, session reminders, cooling-off periods and self-exclusion, rely on accurate account data to function correctly. When you activate self-exclusion or set deposit limits, we use this information solely to enforce your chosen restrictions across our platform.

International Players

Colosseum primarily serves players in Canada, outside Ontario, as well as certain European markets. Our Colosseum servers and data processing partners may be located in different jurisdictions, and by using our services you consent to the transfer of your data as necessary to provide our services, subject to appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We at Colosseum will post any revisions on this page, and continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach out through our 24/7 live chat or email support. We at Colosseum are here to address any privacy concerns and ensure your information remains protected while you enjoy our games, bonuses and loyalty rewards.